Frequently asked questions

Bulk Tank FAQ's

  • How often will my bulk storage tank be filled?

  • I need information on sitting a bulk tank in the vicinity of a listed property

  • Where can I find information about converting from an oil fired boiler, to LPG?

  • Where can I find information on converting from an above ground tank to an underground tank?

  • Where can I find information about installing underground tanks and equipment costs?

  • My tank has been empty for some time, will it need purging and venting?

  • Do you provide the service of supplying and fitting a tank & boiler?

  • If my LPG tank was supplied by one company would I also have to buy my gas from the same company?

  • Do you supply Bulk Storage tanks?

  • What are your emergency contact numbers?

General FAQ's

  • Where can I find a copy of your bulk tank (service) contract?

  • I have inherited several unwanted empty GasPro/Shell cylinders, how do I dispose of them?

  • I recently bought a new Massy Gas Products cylinder, should I have received a regulator with it?

  • Do Massy Gas Products cylinders come delivered to you sealed? How are they sealed? If the seal is broken what should I do?

  • I would like to exchange my cylinder for a different size, can we do this at any of your dealer/outlet?

  • What are the guidelines on sitting GasPro cylinder installations outside?

  • Where can I find instructions on how to fit, remove and maintain regulators?

  • How full is a GasPro gas cylinder in a full condition, in percentage terms?

  • Can I get my Massy Gas Products cylinder refilled at your plant?

  • Do I need to pay an initial charge if I don't have a cylinder to start with?

  • How can I monitor how much gas is left in a cylinder?

  • What is the cost of the initial charge on a cylinder?